Job Description

Seeking independent incorporated CRM Consultants located throughout the US and EMEA to provide tier 3 & tier 4 (technical and/or functional) Customer Relationship Management implementation support to CRM professionals worldwide.   This is a telecommute opportunity. 

The Expert Consultant (EC) must perform the following:

Job Responsibilities

• Provide client's with technical support in the resolution of complex CRM issues. 

• Answer functional CRM implementation questions.

• Assist clients in the creation of mission critical technical and/or functional deliverables.

• Log, track and follow-up support issues 

• Identify and document reusable solutions.

• Provide assistance to other EC's on complex technical issues.

• Ensure overall project success and customer satisfaction.

• Advise clients on optimal design and use of CRM products.

• Report account status to client and to CRMGriot management.

• Sell additional CRMGriot.com services to new and existing clients.

• Interact with client management and turn over leads for additional sales of CRMGriot.com services.

Job Requirements

• CRM Programmers and Configuration Consultants: Must have 5 or more years experience implementing sales, service and/or marketing modules of Siebel, Amdocs Clarify, Oracle CRM, E.Piphany or Microsoft CRM. Must have successfully completed a minimum of 4 full life cycle CRM projects.

• Middleware, Integration, and Telephony Consultants: Must have 3 or more years experience integrating to one of the CRM applications listed above.  Must additionally specialize in at least one CRMGriot.com competency.

• CRM Application Functional Consultants: Must have 5 or more years experience implementing sales, service and/or marketing modules of Siebel, Amdocs Clarify, Oracle CRM, E.Piphany or Microsoft CRM. Must have successfully completed a minimum of 4 full life cycle CRM projects.

• General CRM Functional Consultants: Must have 3 or more years experience in at least one CRMGriot.com functional competency.

Additional Requirements

• Understanding of technical architectures; including RDBMS, client-server, package systems implementation, mobile computing, thin client architecture, internet technologies, sales, service and marketing business processes and call centers. Prior CRM, ERP, Consulting experiences a MUST!

• Must be an independent CRM consultant. 

• CRM application certification preferred, but not required.

• Bilingual or multilingual consultants preferred, but not required.  

• May live anywhere in the world, but must speak, read and write proficient US English at least as a second language. Calls are routed based on language preferences.